FAQs

Delivery

Where do you deliver?

UPDATE: We have currently suspended shipping to the UK until we have resolved all issues with Brexit and customs. 

We deliver worldwide! (Please be aware of any current restrictions on postal services in certain countries due to Covid-19 travel restrictions)

Unfortunately, any gift boxes containing liquids can not be shipped outside of Ireland.

Please be aware, depending on your order and destination country, customers are responsible for all custom & duty charges.

What is the cost of delivery?

+ Republic of Ireland & Northern Ireland:
€5.99 – DPD Tracked Delivery (Per Delivery Address)
or
€5.99 – An Post Standard Delivery (Per Delivery Address)

+ United Kingdom (Mainland):
We have currently suspended shipping to the UK. 

+ Europe (within the EU):
Prices vary from €19.99 to €29.99 – DPD Tracked Delivery (Per Delivery Address) 

+ Rest Of The World:
€60.00 – An Post Registered Post (Per Delivery Address)

How long does delivery take?

Most of our orders are processed within 1 – 2 business days. However, please allow: 

2 – 4 working days for delivery within Ireland. 
2 – 4 working days for delivery to the UK.
3 – 7 working days for delivery to Europe.
4 – 10 working days for delivery to the Rest of the World.

PLEASE NOTE THERE MAY BE DELAYS WITH DELIVERIES DUE TO COVID19.

I want to send multiple gift boxes to different addresses. How do I do this?

If you are sending more than one gift to the same address, then this can all be processed in the same order. 

However, if you are sending more than one gift to different places, simply place them as individual orders and enter the relevant details at checkout for each one. 

What are your shipping boxes like?

Our outer shipping boxes may change from order to order as we strive to be as environmentally friendly as possible and often reuse cardboard boxes.

Gift Boxes

Do the gifts arrive as shown?

Yes they do, we always try to ensure that what you see is what we send out to you. Gift boxes come beautifully tied with a ribbon and gift tag. Gifts will be shipped inside a shipper box to protect them. Very occasionally we might have to substitute an item within a gift box if it is not available. Don’t worry though, any substitute will always be of the same value or higher than the gift you selected and we will always make sure it still complements the rest of your gift. 

Can I customise a gift box?

Sure, we would love to hear your ideas so feel free to get in touch with us. You can then mix & match our products to make your own custom gift.

Will the gift contain any prices or receipts?

As we know the majority of our boxes will be gifts, we never include receipts inside any of our boxes. In terms of prices, we don’t alter any of our products by removing tags or crossing out labels/barcodes – we want to keep the packaging beautiful and intact for you. Luckily though, many of our products don’t have price tags in the first place, and when they do, they are small and very subtle.

Do the gift boxes change?

Oh yes, we’re always spicing things up and coming up with new ideas for gift boxes. Lot’s of exciting plans in the pipeline. Stay tuned, folks. 

What are the dimensions of the gift boxes and bags?

White Gift Box with Lift Off Lid // L 270mm x W 270mmm x H 120mm.
Small White Gift Bag // W 230mm x G 90mm x H 220mm.
Large White Gift Bag // W 380mm x  G 90mm x H 235 mm.

Are the gift boxes recyclable?

We try our best to be as environmentally friendly as possible, where possible. Currently our gift boxes, tissue paper,  shredded paper, gift tags and message cards are recyclable. However, this depends on any restrictions from your local authority, which can vary from place to place.

Handwritten Cards

Do the gift boxes come with a handwritten card?

Yes they do. All of our gifts come with the option of a card to accompany it, and we will hand write your own message if you wish. 

How do I add my own message?

It’s all included in the process of choosing a gift box. Simply click on the product you want, choose a card from the dropdown menu, and type in your personalised message.

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What payment methods do you accept?

We currently accept Debit/Credit Cards, Revolut and Paypal.

Why can't I add larger quantities of a gift box or bag to my cart?

If you find that you are unable to add large quantities of a gift box to your cart it may be due to a limited amount of stock of a certain product contained in a specific gift box. If this happens, please get in touch and we will be happy to help you out. 

Returns Policy

What is your returns policy?

All sales are final. We don’t accept returns or exchanges. 

If your order arrives and you’re not satisfied with something, please contact us within 24 hours and we will work with you to make sure you are completely satisfied. Please note that products and packaging may shift during transportation and this is not considered a damage or defect. 

Got another question?

Still need help with something else? Contact us here or directly at [email protected].