FAQs

Delivery

Where do you deliver?

UPDATE: We have currently suspended shipping to the UK until we have resolved all issues with Brexit and customs. 

We deliver worldwide! (Please be aware of any current restrictions on postal services in certain countries due to Covid-19 travel restrictions)

Unfortunately, any gift boxes containing liquids can not be shipped outside of Ireland.

Please be aware, depending on your order and destination country, customers are responsible for all custom & duty charges.

What is the cost of delivery?

+ Republic of Ireland & Northern Ireland:
€5.99 – DPD Tracked Delivery (Per Delivery Address)
or
€5.99 – An Post Standard Delivery (Per Delivery Address)

+ United Kingdom (Mainland):
We have currently suspended shipping to the UK. 

+ Europe (within the EU):
Prices vary from €19.99 to €29.99 – DPD Tracked Delivery (Per Delivery Address) 

+ Rest Of The World:
€60.00 – An Post Registered Post (Per Delivery Address)

How long does delivery take?

Most of our orders are processed within 1 – 2 business days. However, please allow: 

2 – 4 working days for delivery within Ireland. 
2 – 4 working days for delivery to the UK.
3 – 7 working days for delivery to Europe.
4 – 10 working days for delivery to the Rest of the World.

PLEASE NOTE THERE MAY BE DELAYS WITH DELIVERIES DUE TO COVID19.

I want to send multiple gift boxes to different addresses. How do I do this?

If you are sending more than one gift to the same address, then this can all be processed in the same order. 

However, if you are sending more than one gift to different places, simply place them as individual orders and enter the relevant details at checkout for each one. 

What are your shipping boxes like?

Our outer shipping boxes may change from order to order as we strive to be as environmentally friendly as possible and often reuse cardboard boxes. However, they will always be sealed with Vixi Gifting tape.

Gift Boxes

Do the gifts arrive as shown?

Yes they do, we always try to ensure that what you see is what we send out to you. Our luxury keepsake gift boxes will be shipped inside a shipper box to protect them, and our standard recyclable gift box will be shipped in a mailer bag. Very occasionally we might have to substitute an item within a gift box if it is not available. Don’t worry though, any substitute will always be of the same value or higher than the gift you selected and we will always make sure it still complements the rest of your gift. 

Can I customise a gift box?

Of course, we love seeing your creations! Just check out our Create Your Own Vixi Box section to design your own gift box, from the packaging to the products.

Will the gift contain any prices or receipts?

As we know the majority of our boxes will be gifts, we never include receipts inside any of our boxes. In terms of prices, we don’t alter any of our products by removing tags or crossing out labels/barcodes – we want to keep the packaging beautiful and intact for you. Luckily though, many of our products don’t have price tags in the first place, and when they do, they are small and very subtle.

Do the gift boxes change?

Oh yes, we’re always spicing things up and coming up with new ideas for gift boxes. Lot’s of exciting plans in the pipeline. Stay tuned, folks. 

What are the dimensions of the gift boxes and bags?

White Gift Box with Lift Off Lid // L 270mm x W 270mmm x H 120mm.
Small White Gift Bag // W 230mm x G 90mm x H 220mm.
Large White Gift Bag // W 380mm x  G 90mm x H 235 mm.

Are the gift boxes recyclable?

We try our best to be as environmentally friendly as possible, where possible. Currently our standard gift boxes, tissue paper,  shredded paper, notecards, shipping boxes and mailer bags are recyclable. However, this depends on any restrictions from your local authority, which can vary from place to place.

Handwritten Cards

Do the gift boxes come with a handwritten card?

Yes they do. All of our gifts come with the option of a card to accompany it, and we will hand write your own message if you wish. 

How do I add my own message?

It’s all included in the process of choosing a gift box. Simply click on the product you want, choose a card from the dropdown menu, and type in your personalised message.

Shop

What payment methods do you accept?

We currently accept Debit/Credit Cards, Revolut and Paypal.

Why can't I add larger quantities of a gift box to my cart?

If you find that you are unable to add large quantities of a gift box to your cart it may be due to a limited amount of stock of a certain product contained in a specific gift box. If this happens, please get in touch and we will be happy to help you out. 

Returns Policy

What is your returns policy?

If your order arrives and you’re not satisfied with something, please contact us within 24 hours and we will work with you to make sure you are completely satisfied. 

Please note that products and packaging may shift during transportation and this is not considered a damage or defect. 

We guarantee your recipient will love their gift, or your money back!

We make sure all of our gifts are packaged with the utmost care to ensure its recipient gets the ultimate feel-good factor from the second they open their gift. We just know that they are going to love it!

We are proud to say that we have never had any unhappy gift recipients, but in the (very!) unlikely situation you’re recipient doesn’t fall in love with their gift you have chosen for them – don’t fret! We will happily refund the gift for you, no questions asked. 

All we ask is that you return the gift box and all of its contents to us intact within 30 days of purchase, and that none of the products inside are opened, damaged or missing. Once we receive the returned gift, we will process your refund asap.

Please note that we unfortunately can only refund the cost of the gift, not the delivery charges. // Refunds may take 5-7 working days to show up in your bank account. //  This guarantee applies only to our Curated Gift Box and Create A Vixi Gift Box customers on our e-commerce store, and excludes custom &  corporate gifting projects.

Got another question?

Still need help with something else? Contact us here or directly at [email protected].